Frequently Asked Questions

1. Identification: Government-issued photo ID and additional identifying information. 
2. Proof of Income: Have your bank account/payroll account login credentials handy or paystubs (we'll need your three most recent if paid bi-weekly, and five most recent if paid weekly). 
3. Employment Verification: We'll need contact information for your current employer. If you are about to start a new job or have just recently started, we may also ask for your employment offer letter. 
4. Self-Employed Applicants: You’ll need to connect to your bank account or upload your three most recent bank statements and your most recent tax transcript. 
5. Students: Be prepared to provide proof of enrollment, which can include an enrollment letter on official university letterhead, a transcript showing current enrollment, a current class schedule, or, for international students, a Form I-20.

We offer a standard refundable deposit, or an affordable non-refundable alternative deposit through our partnership with Deposit IQ. Deposit options are dependent upon meeting our rental criteria, and higher deposit options may apply depending on your screening results. Upon approval, you will be presented with the different options available to you. Contact our leasing office to learn more.

A guarantor is someone who agrees to take financial responsibility for the lease if the primary tenant cannot meet the rent requirements. If you’re a student, do not meet the income requirement, or have limited credit history, a guarantor may be required to qualify for the apartment.If a guarantor is needed, they must meet all of our regular qualifying criteria and have a verifiable source of income that is no less than five (5) times the rental rate.

Combined gross monthly household income must equal at least three (3) times the monthly rental rate. Applicants with combined gross income less than 3 times but at least 2.5 times the monthly rental rate may be considered for conditional approval, which may require a qualified guarantor and/or an increased security deposit. Income must be lawful and verifiable, derived from acceptable sources, and expected to continue for the duration of the lease term. The Company reserves the right to determine the stability, sufficiency, and acceptability of all income sources. Applicants with no income must obtain a qualified guarantor or prepay the full lease term in certified funds, if permitted by management. If an applicant intends to maintain another lease concurrently, the Company may require the applicant to qualify financially for both obligations. Proof of income is verified through a secure third-party online service. Applicants will be prompted to connect their bank account, connect directly to their payroll provider, or upload pay stubs. If uploading pay stubs, applicants paid bi-weekly must provide their three most recent pay stubs, and applicants paid weekly must provide their five most recent pay stubs. If an applicant or guarantor is self-employed or receives income from non-employment sources, they must connect to their bank account or upload their three most recent bank statements and most recent tax transcript. Bonus income may require additional verification of the bonus structure and frequency. Cash and Cash App deposits may require additional verification.

Credit and rental history are evaluated through a third-party screening provider. Factors considered may include, but are not limited to credit score, payment history, outstanding debt, rental-related collections or judgments, prior evictions or eviction filings, and bankruptcy status. Open bankruptcy proceedings, bankruptcy filings that include unpaid rental housing debt, eviction judgments and/or unpaid rental or utility debt may result in denial. Applications are evaluated based on the overall credit profile. The Company reserves the right to determine approval, conditional approval, or denial based on screening results.

Our investigation includes criminal background screening. Your application may be denied due to criminal convictions or charges. We conduct background screenings on all leaseholders and occupants over the age of 18.

Applicants must demonstrate a minimum of two years’ satisfactory rental or mortgage history. Negative rental history may include, but is not limited to unpaid rental balances, lease violations, lease terminations for cause, eviction judgments, or excessive damage beyond normal wear and tear. Applicants with no prior rental or mortgage history may be considered for approval with additional conditions, which may include a qualified guarantor and/or increased security deposit. Applicants currently obligated to another lease may be required to provide proof of notice to vacate. If an applicant intends to maintain another lease concurrently, additional income qualification may be required.

Rental requirements are the qualifications and documentation necessary for a prospective tenant to be approved for an apartment lease. These criteria help ensure that applicants meet financial and legal standards set by the apartment community. While specific requirements may vary by property and location, there are certain documents and information most leasing offices will request. Please click here for our Rental Criteria.

Yes, we require renters' insurance with a minimum liability coverage of $100,000 per occurrence. Policies must list the Property Name, P.O. Box 115009 Carrollton, TX 75011-5009 as an additional interested party. All applicants and residents must provide proof of insurance through realcoverage.com. There is a $50 fee for any resident who does not provide proof of insurance.

Our communities allow up to two pets per apartment, cats or dogs only. A non-refundable pet fee and monthly pet rent are required per pet. We do not allow aggressive breeds, including but not limited to Pit Bulls, Rottweilers, Dobermans, Chows, or any mix of these breeds. Management reserves the right to make the final determination on breed restrictions. All applicants, including those without pets, must register with petscreening.com and comply with community guidelines and local ordinances. Applicants will be prompted to create a no pet profile, pet profile, or assistance animal profile for review- there is no fee associated with a no pet profile or assistance animal profile.

The maximum number of residents permitted to dwell in an apartment shall not exceed two (2) occupants per bedroom. The only exception to occupant limitations is anyone protected as a familial status under the Federal Fair Housing Guidelines. In this case, we will allow two persons per bedroom, plus one additional person in the apartment home.

Welcome Home Management is dedicated to creating communities where residents feel valued, supported, and truly at home. From the first tour to move-in day and beyond, our team strives to deliver friendly service, prompt communication, and spaces you’ll love living in. WHM is committed to compliance with all federal, state, and local fair housing laws. WHM subscribes to a universal policy for the achievement of equal housing, and no person will be discriminated against because of race, color, age, religion, national origin, sex, familial status, disability, sexual orientation, gender identity, marital status, or any other local laws protecting specific classes. All people involved with the leasing and operation of apartment homes are provided with diversity training on fair housing laws and WHM policies.

1. REGISTER FOR THE RESIDENT PORTAL Once approved, you will receive an email inviting you to register for the LOFT resident portal. The LOFT portal will guide you through all of the steps needed to get you ready for move-in. 
2. CHOOSE A DEPOSIT We offer a standard refundable deposit or a non-refundable alternative through Deposit IQ. Upon approval, you will be presented with the different options available to you. 
3. PET SCREENING All applicants must complete a pet profile through petscreening.com, even if you do not have a pet. 
4. RENTERS INSURANCE Renters insurance is required. Visit realcoverage.com to choose the best option for you and/or upload an existing policy to be validated. Pro-Tip: Choose an eRenter policy and skip waiting for your policy to be validated. 
5. SIGN YOUR LEASE The link will be emailed to you; you can also find that info in your LOFT app. 
6. GET POWER put in your name through the link provided from the leasing office 
7. SCHEDULE YOUR MOVE-IN Our on-site team will contact you directly to help schedule your move-in date and ensure a smooth, welcoming arrival. Utility setup information will be provided prior to your move-in date.

Yes. Carriage Homes on the Lake is a limited-access gated community designed to provide residents with added privacy and convenience.

Yes! Residents can enjoy two resort-inspired swimming pools with Wi-Fi, along with comfortable cabanas and nearby picnic areas.

Yes. Our 24-hour fitness center makes it easy to exercise whenever it works best for your schedule.

Yes. Our community features beautiful lake, creek, and bluff views, and select homes include balconies with scenic views.

Yes. Residents can relax or gather outdoors in our cabana and picnic areas, landscaped park, and seating areas throughout the community.

Attached garages are available with select townhome floorplans, offering convenient parking and additional storage possibilities. Please ask our leasing team about current availability.

Residents have access to an online resident portal, curbside trash pickup, professional onsite management, and 24-hour emergency maintenance.

We offer spacious one- and two-bedroom apartments and townhomes in a variety of layouts. Select townhomes feature attached garages and multi-level living.

Yes. Our homes include in-home washers and dryers for added everyday convenience.

Homes feature gourmet kitchens with granite countertops, custom cabinetry, and contemporary fixtures.

Homes include spacious walk-in closets, and select residences feature private balconies with scenic views.

Carriage Homes on the Lake is located at 3232 N. Garland Avenue in Garland, Texas, placing residents near everyday shopping, dining, coffee shops, recreation, and major area destinations.

Nearby shopping options include Walmart Supercenter, PetSmart, and Country Brook Village Shopping Center. The Garland area also offers a variety of additional retail and everyday conveniences.

Residents can enjoy convenient access to local favorites and familiar restaurants, including Babe’s Chicken Dinner House, Hana Hibachi, and Outback Steakhouse.

Yes. Nearby options include Pink Coffee, 1418 Coffee, and The Vive Coffee, giving residents several places to meet, work, or enjoy a favorite drink.

The community is close to destinations such as the North Garland Branch Library, Fitness Connection, and other parks and recreational opportunities throughout Garland.

Carriage Homes on the Lake combines scenic surroundings with practical conveniences. Residents enjoy lake-inspired living, two resort-style pools, a 24-hour fitness center, pet-friendly amenities, gated access, and a convenient Garland location—all in one community.